Good System, No Major Complaints
Updated November 20, 2020

Good System, No Major Complaints

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

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Overall Satisfaction with Concur Travel and Expense

Concur is being used to book travel and submit expenses across the company. It is used across the whole organization. It is our one stop shop for all things travel related. You can research travel options, book travel, track your travel arrangements, and submit expenses related to your travel all through the same website. There is also an app that can be used to submit expenses/receipts.
  • The Travel Expense App is very easy to use and comes in handy when you are traveling.
  • Routing expenses through multiple levels of approval is easy and doesn't require manual intervention.
  • Creating expense reports is incredibly easy.
  • The user-interface could be updated to look more current.
  • When conducting a search, you often have to click to actually get the price. This can be cumbersome if conducting a lot of searches.
  • It would be nice if more pictures of the hotels could be incorporated.
  • Reduces the amount of manual effort in tracking and submitting expense reports.
  • Reimbursements are processed quickly - often within a few days.
  • Standardized booking and travel arrangements.
EEM was a nightmare to use. Receipts had to be manually scanned in, resized, and uploaded to the system. The fact that you can just snap a picture of your receipt and submit it on the go is so time-saving and cannot be overstated. Usually submitting expenses is the worst part of travel, but Concur makes it so simple.
Employees and company administrators benefit from the use of
this system. I can’t imagine not having this system in place to book travel and
manage expenses. I would imagine that employee reimbursements would not happen
on an ad-hoc basis or employees would neglect to submit and track expenses
properly due to the amount of overhead and manual effort required.
Concur is well suited for medium to large-sized companies that
need to standardize and manage travel arrangements. Smaller companies may be
able to get away with booking things manually, but this system could benefit small
businesses as well. The expense management portion of the system is also
suitable for medium to large companies. Receipts can be stored in the system
for easy access at a later date. I guess this could also help if there was ever
a need to audit previous expenses. I
really can’t think of anything that this system isn’t well suited for. Smaller
businesses would likely need to do a cost-benefit analysis to determine if the
investment makes sense. Good product overall.