Functional but cumbersome
Updated November 17, 2020

Functional but cumbersome

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with Concur Travel and Expense

My office uses this platform to arrange travel (flights, hotel reservations, train, etc.). We also use it to track expenses through both corporate cards and personal cards (for purposes of reimbursement) and submit expense reports for all expenses at work, including conference registrations, catering for client meetings, professional licenses, long-distance and local travel expenses, etc.
  • Easily track receipts.
  • Simple steps to submit report.
  • Automated emails.
  • Confusing messages about residual expenses.
  • Confusing notation in certain drop-down menus.
  • Too many alarming warning messages.
  • Fast reimbursement.
  • Easier to track expenses for reports.
  • Takes more time to figure out delays/feed.
I haven't used any other such platforms, so I can't review them.
I haven't used any other such platforms, so I can't review them.
I haven't used any other such platforms, so I can't review them.
I haven't used any other such platforms, so I can't review them.
I haven't used any other such platforms, so I can't review them.
I haven't used any other such platforms, so I can't review them.
I am not aware of any such integrated software.
It helps us keep track of expenses and submit them in a timely manner, ensuring we are reimbursed and our bills are paid off.
It is helpful to compiling receipts from work expenses and submitting reports for internal approval. This includes to work travel, conference registrations, expenses for client meetings (such as travel and catering), professional license renewals and certifications, etc. I don't know of instances in which it is less appropriate to use.

SAP Concur Attributes

Do you think SAP Concur delivers good value for the price?

Not sure

Are you happy with SAP Concur's feature set?

No

Did SAP Concur live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Concur go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Concur again?

No

difficult to navigate, never feel like I'm using it right
  • Upload/track receipts
  • seeing old reports/expenses
  • choosing right code
many people can use

Using Concur Travel and Expense

ProsCons
Familiar
Do not like to use
Unnecessarily complex
Requires technical support
Not well integrated
Slow to learn
Cumbersome
Feel nervous using

Concur Travel and Expense Support

hard to navigate
ProsCons
None
Poor followup
Problems left unsolved
Not kept informed
Yes - To support employees