Great product - Excellent with a few updates
Updated November 17, 2020

Great product - Excellent with a few updates

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Concur Travel and Expense

[It's being used by the] Entire organization to expense travel (air + auto rentals) as well as submit reimbursements requests for expense meals during company travel. I personally use these services 3-4 times a year but many use Concur several times every month. It allows us to be able to submit expense reports and assign it to a specific internal marketing code so that finance can easily approve submitted expenses. Each version gets more user-friendly.
  • Assign internal accounting codes
  • Mobile version allows expense submittal on the fly
  • Dashboard allows you to easily check in status of past expense reports
  • Less fields to fill out when submitting an expense request
  • Making high level buttons more prominent / user friendly
  • The entire receipt attaching function - even with newer versions, it is still not entirely clear where you are to attach receipt images ...
  • It has become easier for me to submit expenses. I can not however speak to the overall ROI impact, etc. as a user, rather than manager of this software.
Salesforce. I do not personally use it, however, so cannot speak to the user friendliness of it. I do know however that our company has used Salesforce integrated with Concur for several years now.
The improved smart phone interface has been a welcome update!
We are much more effective in being able to be reimbursed for our travel expenses than if we were doing this by hand delivery. Our company is almost primarily a remote environment so this fact becomes a necessity in our case.
With some updates, this would come highly recommended for entire organization use. It is robust enough to provide internal folks (accounting, managers, etc.) the info they need for approvals and processing, but is almost too robust in areas to make it user-friendly for the individual user. Hence my rating of 6.

SAP Concur Attributes

Do you think SAP Concur delivers good value for the price?


Are you happy with SAP Concur's feature set?


Did SAP Concur live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Concur go as expected?


Would you buy SAP Concur again?


To be completely transparent, this rating only reflects my user experience with the desktop version. I have heard from coworkers that the mobile version is actually more user friendly to track real time expenses for reimbursement. My rating of 7/10 is due to the learning curve (and patience) that is required to completely understand how to submit an expense, attach a receipt proof to each expense (this is not clear), etc.
  • Digital proof uploads or easy to upload and attach (if done correctly)
  • The app allows very user-intuitive, on-the-fly ways to quickly capture as you travel
  • The receipt attachment function on the desktop version — receipts have to be attached to each individual line item expense rather than as a single image of all receipts for that report.
Reimbursements are processed and distributed to employees much more efficiently — no more emailed, hand filled out reports.
While every software has room for improvement, Concur has been cross-team implemented throughout our company and allows HR to process reimbursement efficiently, in batches, company-wide.
Easy to deploy, easy to train, easy to use. There is not prior knowledge needed and even those who are technology-challenged has been able to create and submit reports with ease.

Product Benefits

  • It allows for a myriad formats when attaching expense proof. So I can attach a photo, scan or PDF without needing convert any files
  • Once submitted, the expense report requires no further action from me and is automated once I submit it.
I remember the days of hand filling out forms, attaching actual hard copy receipts and walking down the halls of the office building to submit expense reports and then making that same walk several times over the subsequent weeks to check in on the status, etc. Not to mention then waiting until the hard copy check was printed and taking it to the bank (it's amazing that I even bothered sometimes lol). That all said, Concur makes all of the aforementioned steps very painless and there is now a digital trail for follow up from me on reimbursement status and for Accounting to ensure the reports are filled out correctly and have proper documentation in case of an audit.
I've had limited interaction with other expense software, so can not truthfully comment on this question.
I now receive reimbursements in a very timely fashion and it has taken the guess work out wondering if I've attached all the proper documentation (pings you if you forget to attach a digital receipt as you go, for example). Also, it is nice having a digital archive of all past and current expense reports to refer to as a process of checks and balances.