Hindsight! Avoid ConnectWise products if you value your time and sanity.
July 06, 2023
Hindsight! Avoid ConnectWise products if you value your time and sanity.
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise PSA
Knowing what I know now, I would not have made the switch. Certainly the software is robust but it is antiquated and their third party trainers are not nearly as knowledgeable as one would expect. When spending thousands on a deployment you would have some expectation of better support and assistance but often the trainings were a full week apart and the transition lasted 5 months instead of 4 weeks with countless issues that had to be resolved at an elevated support level. Everything your sales rep promises will be stretched beyond belief. The "rebatch" for pulling bad invoices back out of Quickbooks isn't a "rebatch" at all and is instead a series of actions to delete the invoices in Quickbooks and multiple steps to adjust the company records in Manage. The Quickbooks connector is a joke and every step within Manage is complicated and does not flow well.
- The sales team is relentless in seeking out your business. Unfortunately, they'll tell you what you want to hear even if it means stretching the truth.
- Training and support are a disaster. If you're lucky you'll get a representative you can comprehend.
- Overall, they oversell the product. Manage should be the icing on the cake, not the absolute pit of despair.
- Quickbooks integration- this is the worst connector I have yet to encounter
- Ease of use- 0 stars!
- Negative Impact Only- agents were rolled out incorrectly by the CW implementation team which caused a chain reaction of issues while trying to reverse the roll out. Our technicians spent a collective 231 man hours to repair the issues caused by CW. We have yet to receive an apology or even be contacted by someone to acknowledge the error.
I would not have championed for the transition had I known how poorly the implementation would go and how antiquated the software really is. As a company serving technology providers CW knows we have an expectation of ease of use, robust offerings, straightforward functionality... This product is anything but! Save yourself the time and energy and avoid CW products.
Do you think ConnectWise PSA delivers good value for the price?
No
Are you happy with ConnectWise PSA's feature set?
No
Did ConnectWise PSA live up to sales and marketing promises?
No
Did implementation of ConnectWise PSA go as expected?
No
Would you buy ConnectWise PSA again?
No