Constant Contact review
July 19, 2016

Constant Contact review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Constant Contact

Used by the communications/marketing department to send email blasts, newsletters, event invitations and updates to different segments of our constituency. It is an easy and relatively affordable way to maintain communication with donors, volunteers, stakeholders and other people interested in our organization.
  • VERY user-friendly and intuitive.
  • List management makes it easy to segment audiences, and uploading new contacts is simple
  • Very easy to customize!
  • If you're flagged as spam by only three users, everyone on your list has to opt in again. The threshold is too low.
  • Unless you have a custom template, emails can look generic
  • You have to pay extra to have a large library of photos, otherwise you are limited to five
  • Helped us make donors and volunteers feel more connected to the organization through regular communication
  • Saved money on postage by transitioning to mostly electronic communication
  • Showed metrics on who opens/reads/clicks on links in our emails, so we can target our audiences better
Much easier to use than Vertical Response, a little less easy to use than Emma but also much simpler to customize
Great for sending mass emails! Not great for small lists or lots of personalization, although you can add some custom fields

Constant Contact Feature Ratings

WYSIWYG email editor
10
Dynamic content
7
Ability to test dynamic content
7
A/B testing
Not Rated
Mobile optimization
10
Email deliverability reporting
8
List management
7
Triggered drip sequences
Not Rated
Dashboards
8
Standard reports
8
Custom reports
Not Rated