DataRobot is fabulous
February 12, 2022
DataRobot is fabulous
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with DataRobot
We use DataRobot to predict and classify tickets in our helpdesk system. This has helped to save considerable time in having to manually classify tickets. We have also used the DataRobot/Uipath connector to allocate the automatically classified tickets into the agents' queues without having them manually pick up the tickets for resolution.
- Use of keys words
- Accurate prediction of ticket classes
- Integrates well with UiPath RPA
- The user interface can be improved
- Add multi factor authentication to improve security
- Change the pricing structure to make it more cost effective
- Increased productivity
- Reduce manual processes
- Eliminates errors with manual human intervention
It is easy to integrate with UiPath RPA and with other downstream systems, making it easy to glean data insights and take quick action before problems occur. Using the DataRobot AI Cloud platform has been a boon for our company as a lot of time has been saved and manual intervention has been saved.
It was really easy to set up and implement and they also had lots of support videos and training guides. We found that we could get our citizen data scientists to implement the AML and this proved a good success as it kept them enthused and we could see the benefits of the product with visible results seen in the number of tickets resolved.
DataRobot is far easier to implement and much easier to master. The license cost considerations are more economically favorable also.
Do you think DataRobot delivers good value for the price?
Yes
Are you happy with DataRobot's feature set?
Yes
Did DataRobot live up to sales and marketing promises?
Yes
Did implementation of DataRobot go as expected?
Yes
Would you buy DataRobot again?
Yes