DemandTools - Admin's best friend
September 16, 2014

DemandTools - Admin's best friend

Jaymee Parson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

2.50.51

Modules Used

  • MassEffect
  • MassImpact
  • ReassignOwnership
  • Single Table Deduplicator
  • MassLeadConvert
  • Lead2ContactDedupe
  • Lead2AccountDedupe

Overall Satisfaction with DemandTools

DemandTools is being used to manage Leads, Contacts and Accounts across the company. It address the duplicate problem in Salesforce and the updates to the database.

Pros

  • DemandTools works great to dedupe across our entire Salesforce database
  • Great ease of use to reassign large amount of records while being able to define the criteria broadly or very specific
  • I use the MassEffect tool on a daily basis. It is so quick and easy to make updates or changes to the database

Cons

  • The error log is helpful but since it is is another file you always have to open something else. It would helpful to have an error screen to view instead of needing to open a file each time
  • Depending on how your system is set up you can get into a lot of trouble with merging duplicates, based on your sharing settings. Make sure the access level is set for users with access to DemandTools, specifically managing duplicates, as the merge is not something you can fix by pushing a button to revert back
  • DemandTools has been huge to manage the duplicates in our system. Saving hours weekly by running one scenario.
DemandTools is easy to use and saves hours weekly on processes that were done manually before.
DemandTools is great to manage any size database, the tool makes adding, deleting, inserting and updating very easy. The scenarios for managing duplicates are easy to use once you have set them up the first time.

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