DemandTools review
September 30, 2014

DemandTools review

Mithun Sapui | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • MassEffect
  • MassImpact

Overall Satisfaction with DemandTools

DemandTools was used for deduplicating and updating fields on standard and custom objects of our instance.
  • Easy to follow and highly customizable user interface
  • It has a lot of data manipulation options. For a similar category, this easily has the highest number of options and selections
  • Works with both standard and custom objects with equal ease
  • DemandTools is definitely one of the most robust data analysis/manipulation tools around. But because of the huge amount of functionalities provided, it can be still a bit too technical for business users or non-IT admins to use
  • A revamped interface might be considered looking into - with help text or pop-up windows . Sometimes you are deep into it and there are 15 windows going on ...a little bit context-setting for each of the buttons or tabs or actions would help . Also, the numbers inside the buoy ring type markers are a little hard to read.
  • Web version of the tool/app would be nice
  • Saves Time and effort for everybody in the company
  • More confidence and buy-in by the business due to better/accurate data
  • Better customer service
I have not used any other Data cleansing tools, but used to update/insert data to Salesforce. Loading data is just a small part of DemandTools - it offers much more.
We inherited our Salesforce instance from the previous IT group of this company, who were not putting Salesforce to the correct use. We are a comparatively small organization. The data-related headaches have been dealt with and resolved at the initial stages of revamping the Salesforce instance. Since then, we have put more stress into data validation and data entry, so that we don't get bad data into the system. Thus our current data issues are minimal for using a robust tool like DemandTools.
If there are a lot of data quality issues going on, then DemandTools is the way to go - absolutely. It is the one stop shop for identifying, selecting and cleansing data. There are other tools out in the market which do a similar job, but DemandTools outranks them by far as it provides the strongest combination of functionalities and all under one roof:

  • Run queries for analysis
  • Mass update data as needed
  • De-duplication
  • Backup