Love it!
January 03, 2024

Love it!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Ai Contact Center

I use Dialpad Ai when I am on a call to read the transcript, and afterward to see the summary.
  • After- call summaries
  • Accurate transcripts
  • Could improve transcribing more accurately

Do you think Dialpad Ai Contact Center delivers good value for the price?

Not sure

Are you happy with Dialpad Ai Contact Center's feature set?

Yes

Did Dialpad Ai Contact Center live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Contact Center go as expected?

Yes

Would you buy Dialpad Ai Contact Center again?

Yes

There are some times where the App crashes, which is why I didn't give it a 10. Other than that, I would recommend it to other contact centers or small business owners.

Dialpad Ai Contact Center Feature Ratings

Agent dashboard
10
Validate callers
8
Outbound response
8
Call forwarding
10
Click-to-call (CTC)
5
Warm transfer
9
Predictive dialing
5
Interactive voice response
9
Call scripts
8
Call tracking
9
Inbound call routing
10
Recording
7
Quality management
7
Call analytics
10
Historical reporting
9
Live reporting
9