Love it!
January 03, 2024

Love it!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Ai Contact Center

I use Dialpad Support when I am on a call to read the transcript, and afterward to see the summary.

Pros

  • After- call summaries
  • Accurate transcripts

Cons

  • Could improve transcribing more accurately

Do you think Dialpad Support delivers good value for the price?

Not sure

Are you happy with Dialpad Support's feature set?

Yes

Did Dialpad Support live up to sales and marketing promises?

Yes

Did implementation of Dialpad Support go as expected?

Yes

Would you buy Dialpad Support again?

Yes

There are some times where the App crashes, which is why I didn't give it a 10. Other than that, I would recommend it to other contact centers or small business owners.

Dialpad Support Feature Ratings

8.1
Agent dashboard
10
Validate callers
8
Outbound response
8
Call forwarding
10
Click-to-call (CTC)
5
Warm transfer
9
Predictive dialing
5
Interactive voice response
9
Call scripts
8
Call tracking
9
8.7
Inbound call routing
10
Recording
7
Quality management
7
Call analytics
10
Historical reporting
9
Live reporting
9
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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