Dialpad is an asset to our practice
November 02, 2021
Dialpad is an asset to our practice
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Talk
We switched to Dialpad mainly for it's integration with our CRM. It was worth the effort. We now automatically log calls in our CRM. We also have transcription which my paralegal finds useful to confirm details. Customer service has been responsive. Texting feature is pretty good (we don't need a sperate provider for that anymore); being able to text to the office number is important to us.
- Call logging
- Virtual Receptionist
- Texting
- Texting could benefit by having an automatic signature
- Texting to joint parties (caller ID changes when you do)
- It would be great if transcriptions were automatically saved in CRM matter files
- text
- talk/extensions
- CRM integration
- streamlines operations
- provides a record of communications (i.e. CYA)
- helps reduce confusion, delays, missed appointments, etc.
8x8 was fine after some initial bumps in the road. The deep CRM integration was the key factor in our decision to switch. We've made a major effort to streamline into a paperless/automated office as much as possible; the phone system needed to mesh with that. The ability to text form our main office number (which we do often) directly through Dialpad was another major bonus.
Do you think Dialpad Ai Voice delivers good value for the price?
Yes
Are you happy with Dialpad Ai Voice's feature set?
Yes
Did Dialpad Ai Voice live up to sales and marketing promises?
Yes
Did implementation of Dialpad Ai Voice go as expected?
Yes
Would you buy Dialpad Ai Voice again?
Yes