Item: Dialpad Ai Voice
Rating: 10
Author: Joshua Streit

Use Cases and Deployment Scope

This product is amazing as it has transformed our business from regular VoIP to having one we can literally monitor and audit and track. We are also in the process of integrating with our ERP software.

Pros and Cons

reporting
Set Up
Adjustment
Monitoring

Implementation
Clarity on limitations
Application functionality
Integration with 3rd party phones

Most Important Features

Reporting
Call Routing
Set Up

Return on Investment

Ability to monitor user calls
Ability to integrate with our ERP
Ability to function with old desk phones

Key Insights

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Voice go as expected?

Would you buy Dialpad Ai Voice again?

Yes

Other Software Used

Microsoft SharePoint, Microsoft Teams, NetSuite ERP

Likelihood to Recommend

This product is great because it works seamlessly. The only issue is with working with users who are accustomed to using desk phones verses using application only.But the great thing on this is that they have documentation for training so you can literally implement it yourselves without having tech implement for you.

Users and Roles

29 - Shipping and logistics, marketing, IT, Sales, product dev, management, and HR

Support Headcount Required

1 - I am the only Admin for the use. There are users who we give very basic access to

Great product for the price very user friendsly

Overall Satisfaction with Dialpad Talk