Dialpad Talk is the VOIP solution you NEED.
October 11, 2022

Dialpad Talk is the VOIP solution you NEED.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

I originally began using Dialpad Talk as a personal VOIP solution back in 2016. It was phenomenally reliable and easy to use. Price was unbeatable. Fast forward to the pandemic, I jumped jobs. The company I went to work for was actively trying to find a phone solution. I suggested Dialpad Talk and ever since things have been flawless. Dialpad Talk allows easy management and flawless integration of their phone service across a plethora of devices. Whether it be a traditional desk phone, a mobile phone, tablet, or computer.. our users can use whatever they want, or all of it. We wanted our users to be able to work from home while having all the benefits from working from home - flexibility. Dialpad Talk encourages this and supports it at every turn. That's not all though - we were easily able to fully integrate Dialpad Talk into our CRM platform. Executive management swears that Dialpad Talk was single handedly the greatest decision made at the company since the pandemic hit.

Pros

  • Reliability of the phone system
  • Insight into phone metrics
  • Simplified management of 'departments' and phone routing

Cons

  • Incident response was a little slow in the beginning; however, we have not had any issues in the last two years.
  • Better spam call protection without sacrificing reachability to new, potential customers
  • Spoofed call identification
  • Talk anywhere
  • Handoff
  • Department phone lines
  • Calls are routed to the correct people automatically, without someone needing to answer the phone first
  • Handling holiday hours and voicemails is incredibly easy
  • Performance on calls is detrimental to our success; Dialpad Talk lets us obtain tangible numbers on who is performing at the level we need them to perform at
Honestly, this came down to two things: Voice to Text transcripts and customer service. I will never use RingCentral MVP due to their TERRIBLE customer service. I tried them out, and during the trial they failed to ever resolve 90% of the issues facing our organization. Dialpad Talk was the complete opposite experience. Their support system is phenomenal. Solved all issues within minutes. On top of all that - Dialpad Talk does Voice to Text transcripts for all calls. Our users no longer takes notes during calls - Dialpad Talk does it for them. That is game changing.

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Voice go as expected?

Yes

Would you buy Dialpad Ai Voice again?

Yes

Any business looking to take their phone systems to the next level should be looking at DialPad Talk. They are consistently updating the platform to become better and better. Additionally, anyone looking to perform data driven insights off of their phone systems, DialPad Talk makes it incredibly easy. Customer support is always available. I can't say the same about the competition.

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