April 12, 2017
Score 1 out of 10
Overall Satisfaction with DiscoverOrg
Over the past year my team has been using DiscoverOrg and in general we have been very dissatisfied with the product. Although we were able to negotiate a $10K per year subscription for 6 seats, we were blocked out of the data we were promised. Several times I had to engage with the Customer Success Team to unlock clients, contacts and information that our subscription allowed. After we brought this to DiscoverOrg's attention multiple times, we made the decision not to renew our subscription. To add insult to injury, when we notified DiscoverOrg with our intent to cancel our auto-renew policy, we were told we were 1 day beyond the 90 day cancellation period. In essence we were locked in for another year of a product we were not interested in using due to locked contact and inaccurate phone numbers and email addresses. Buyer beware. If you are evaluating tools, consider Zoom Info.
- Most of the "Triggers" were old information and generally pulled from crawling the internet
- Many of the numbers listed were main phone numbers which could be found on the internet.