Overall Satisfaction with Document360
Document360 tool helped us in a lot of different ways. 1. To catalog all our products. Our team could make up to 4 sub-sections which made it easier for our customers to navigate. 2. Helped our team to create a self-service knowledge base SW. Our team has no experience with SQL. 3. Can easily monitor which webpage receives the most views the most traffic. 4. This tool has increased our team's productivity by granting us direct access to the resources required.
- To update and create articles
- Can customise this tool to whatever you want it to be.
- Easily create FAQ's to clear customer related queries.
- More video tutorials.
- To support multiple languages
- A mobile app
- More templates
- Documentation.
- Clearing customer queries and replying to reviews.
- Can be easily customised.
- Document360 has helped our team save a lot of time.
- Our teams productivity has drastically improved.
- Our web page is getting a lot more traffic.
Document360 is the first knowledge base customer support tool that our organization implemented, and this tool has increased our team's productivity drastically. One of the reasons we purchased this tool was the price. Document360 has a lot of online video tutorials which again helped our decision to purchase this tool.
Do you think Document360 delivers good value for the price?
Yes
Are you happy with Document360's feature set?
Yes
Did Document360 live up to sales and marketing promises?
Yes
Did implementation of Document360 go as expected?
Yes
Would you buy Document360 again?
Yes