Overpriced, customer service is time wasting. Inconvenient and not user friendly.
September 14, 2021
Overpriced, customer service is time wasting. Inconvenient and not user friendly.
Score 1 out of 10
Vetted Review
Verified User
Software Version
DocuSign for Enterprise
Overall Satisfaction with DocuSign
To sign contracts grants and legal documents with state agencies and clients.
- Sales- they call you and call you to see if there is anything they can do to get you to upgrade your account
- [In my experience] customer service is impossible to talk to. [I feel] there are way too many hoops to jump through before being able to contact someone.
- [I felt] it was near impossible to cancel or downgrade an account through customer service or the software, it [sent me] in loops and [didn't] work to cancel.
- Customer Service, [I feel], does not follow through with cancellations or downgrades even if they tell you it will be taken care of. I even got a phone call from the sales guy and I verified we didn't need it for a while. They told me it would be canceled but it wasn't.
- [In my experience] getting a refund for a charge they shouldn't have charged will take upwards of an hour and will require you to wait 10- 14 days plus your bank processing time to receive.
- Document signing
- Wasted a lot of my time [in my experience]. [I believe] other products are just as good.
Do you think DocuSign delivers good value for the price?
No
Are you happy with DocuSign's feature set?
No
Did DocuSign live up to sales and marketing promises?
No
Did implementation of DocuSign go as expected?
No
Would you buy DocuSign again?
No