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DonorPerfect is perfect for our small yet growing organization.
January 31, 2020

DonorPerfect is perfect for our small yet growing organization.

Susan Smart | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with DonorPerfect

We use DonorPerfect primarily for our donor database and tracking fundraising event revenues. Currently, it is only used by the Development office, but we will be adding a membership program soon and that may broaden the list of users. The two strongest issues that DonorPerfect addresses for our organization is general donor data storage, cultivation and reporting. Adding online giving in 2014 for the first time was seamless with DonorPerfect. We recently added Text to Give and I would like to take advantage of the integration with Constant Contact, although we currently use Mailchimp for our email marketing. I would like to start using the moves management program as we embark on a capital campaign. We are a very small organization and the support from DonorPerfect is crucial to our success.
  • Support. With phone support, I am able to communicate my unique needs and the representative are always willing to spend the time to figure out the best solutions with me.
  • Ease of reporting. I know reporting in other databases can be complex and I appreciate the ease of use DonorPerfect offers for a small organization like ours. I juggle my varied development duties along with other areas of responsibility and don't use DonorPerfect every day. I really rely on the common sense approach to reporting.
  • Broader search mode. Names must be spelled exactly instead of offering suggestions.
  • How about an email feature within the donor's account?
  • Online giving has increased each year since we initiated it in 2014.
  • Crowdsourcing worked very well for us in 2019 as we completed a $250,000 challenge grant.
The support is great. Definitely worth the extra expense to get customized reports and online forms to capture revenues and specific strategies.

Do you think DonorPerfect delivers good value for the price?

Yes

Are you happy with DonorPerfect's feature set?

Yes

Did DonorPerfect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of DonorPerfect go as expected?

I wasn't involved with the implementation phase

Would you buy DonorPerfect again?

Yes

It is very suitable for capturing our donor information and reporting on monthly and year-end activity and revenues. I like the comparison reports that are standard. It is difficult to use for events, especially remote events, and merchandising. I would like to see a stronger integration across other revenue streams. We do not integrate with Constant Contact because our marketing director prefers Mailchimp, so a better email system within the framework of DonorPerfect would be great.