Druva - saving the day
January 06, 2016

Druva - saving the day

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Druva inSync

Druva inSync is a wonderful product. Not only is it just backing up data, it also speeds up the machine refresh time by not having to copy all of the users data off the existing machine then back on. Just do a restore and you're good to go. Having access to your data via your smart phone is also very nice to have. Also, because of the Crypto type malware going around, we don't worry about trying to clean the machine, we just reformat and restore. Saves a lot of time.

Pros

  • Installation of the client will go unnoticed by the user.
  • Does not impact the performance of the client as far as we can tell.
  • It just works!

Cons

  • Ability to force at least one backup before letting the user pause a backup.
  • Ability to backup the data and store if there's no network connection.
  • Faster machine refresh time.
  • Faster malware recovery, reformat and reload.
  • Legal Holds.
  • Copium
Doesn't even compare!! Light years ahead.
Druva inSync is well suited for those that travel a lot for business or for an IT staff that is refreshing machines a lot. The only less appropriate area would be if you don't have a reliable or have a non-existent network connection.

Using Druva inSync

3000 - All areas from Sales, Finance to Engineering
4 - These are infrastructure and client support type employees.
  • Legal Holds
  • Client Backup
  • Client Refresh & Restore
  • Speeds up the client refresh time
  • Access to your files via a mobile device
  • Malware recovery
  • Druva Share
  • Data access via a mobile device
Wonderful product

Evaluating Druva inSync and Competitors

Yes - Copium - We're bought out and phased out.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
Usability was very important to us.
Wouldn't change a thing. A team evaluated and tested each product.

Druva inSync Implementation

Take a phased approach to make sure the clients are backing up. Training for the users needs to be done as well so that they can manage their own clients.
  • Implemented in-house
Change management was minimal - Nothing was changed since we were coming from another product.
  • Decision between Cloud and On-Prem
  • Storage crashed just after implementation
  • Getting all the clients rolled out (over 1000 here in North America)

Druva inSync Support

Haven't had any issues so far. Wonderful to work with.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - Not available
Yes - Our support staff has and it was solved with no issues.
Always available for us. We can always call our technical rep if needed.

Using Druva inSync

Simple and easy to use.
ProsCons
Like to use
Relatively simple
Well integrated
Consistent
Convenient
Feel confident using
Familiar
None
  • Client installation
  • Client User Interface
  • Dashboard was but has been improved.
Yes - Seems to work well with our testing.

Comments

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