Item: Druva Security Cloud
Rating: 1
Author: Nadeem Nasir

Overall Satisfaction with Druva inSync

Use Cases and Deployment Scope

I deployed Insync On-Premise years ago to handle all our end user laptop backups. I needed something on-premise and this fit the bill. The reason why I can't recommend Insync is the push to make On-Premise customers to Cloud customers. This isn't going to work and is short-sighted on management's part.

Pros and Cons

Pros

Dashboard gives me a quick and thorough look across all backup operations.
Tracking helps me keep track of folks and how to help them in case needed
Compression is effective enough to keep all previous employee backups without spending a ton on storage

Cons

Keep a focus on On-Premise
Bring back Share for On-Premise
Stop trying to bully people into making decisions you want them to make. Just offer great products and let the consumer decide.

Return on Investment

Without the backups, my people who go through a lot of laptops would not be nearly as effective to the bottom line
Handles all my end point backup needs which lets me focus and grow other areas of IT
The amazing engineers have always been there to help with problems quickly as they arise which makes me more available across the firm.

Usability

Aside from Druva taking away the Share feature just to push folks to the cloud, it's perfect for what it does and should have just continued to grow not have clueless management decide they wanted to migrate the on-premise customers to the cloud version and offer the share tool for them, this was just wrong and remains wrong.

Support Rating

These are high quality engineers, they understand the product and where it may not be something all the users fully understand how to manage or maintain and come in with a willingness to help which is much appreciated. I have depended on Druva support a lot and they have never failed me.

Alternatives Considered

Becuase Druva is getting out of the On-Premise business I am having to start looking at alternatives. I really don't but they are forcing this on me and I wish I could reach the right person at Druva to share my frustrations because this is just not fair. Why take a good thing and break it? I just don't understand.

Other Software Used

PRTG Network Monitor, PDFelement, Zoom

Likelihood to Recommend

I only know Insync On Premise so can only comment on that but it was a perfect product until Druva started taking away features from it in an attempt to move folks to their cloud offering. They have and are currently destroying this great product. and it's just shame because it's rare to find a product that actually checks every box and Insync before they removed the Share function for no legitimate reason was about perfect.

Comments

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Mike Wong
(Vendor Representative) commented 6 years ago
Hi Nadeem. As a long time Druva customer, I can understand your frustration as we move our remaining inSync customers from premises to the cloud. Can I set up a call with you to explain why we're doing this and how we can help you with your situation? You seem to be satisfied with inSync overall so it would be great to discuss some options for you. That work? I will reach out to you directly. Thanks, Mike, Druva

Druva the cloud is NOT the future!