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EagleSoft has a good user experience for the most part, but do a demo.
January 14, 2019

EagleSoft has a good user experience for the most part, but do a demo.

Dan Gospe | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with EagleSoft

We support hundreds of dental clients throughout the US, and EagleSoft is one of the top choices of software that people will choose. As a result, I and my techs have learned how to support it and set it up, and have a unique perspective on its issues compared with other software in the industry based on calls coming in, new PC and user setups, and general admin-account level work.

EagleSoft is a Dental Practice Management Software from Patterson, and it's what dental practices will use to keep their electronic charts, schedules, billing, etc. in order.
  • It integrates really well with Patterson Imaging for Xrays
  • Very simple to set up new users, or define access rights
  • Training on EagleSoft is pretty quick, and everything is easy to find
  • The integrated email client has very limited Outlook compatibility, which means any Email Encryption Add-on will not load. Make sure you have a fully compatible Outlook if this is the case.
  • Patterson support has a long hold time, and doesn't deliver the best support around
  • The database must be stopped when you do your backup, which can be inconvenient and disallows hourly backup plans
  • If you are on a Domain, then each PC needs to be set up multiple times, depending on how many users will be using that PC. This can add to the setup
  • EagleSoft integrates imaging, charting and scheduling with other Patterson products, making a slick workstation that works quickly
  • The ability to digitize X-rays and charts makes the practice more efficient
  • IT costs do go up when using Eaglesoft
EagleSoft is a fast, performance-focused practice management system for dentists. It is quality software and does a good job, as long as you don't depend on Outlook integration, and you don't rely on IT support often. I would only really choose EagleSoft if I also wanted the Patterson imaging or 3D software as well. Patterson is one of the companies that are known for quality imaging hardware, so if that is your ultimate aim then it's a good idea to start with EagleSoft. As always, shop around and do a demo.
Staff members who use EagleSoft tend to have a positive experience with it. If you are using Patterson imaging or any 3D cone beam hardware from Patterson, then getting Eaglesoft would get a higher recommendation. I would definitely look at the whole playing field though, as there are a lot of options out there.