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2 Year Emburse Chrome River User
February 24, 2021

2 Year Emburse Chrome River User

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Emburse Chrome River

We use Chrome River for expense reimbursements and credit card reconciliation. It is used by the whole firm, mostly by assistants who proxy in for their attorneys. The problems this addresses is each individual is able to enter and submit their own expenses which eliminates the need for check requests and manual entries by accounting.
  • Reporting
  • Tracking expenses
  • Expense Mapping - it could be more streamlined.
  • Configuration is confusing
  • Time saver - expense reports take 3 hours a week where they used to take entire days or more.
  • Money Saver- Using direct pay saves money on checks and avoids stale checks
Customizing Chrome River Expense to our specific needs was fairly easy. We have policies set in place and all we had to do was note those and they were implemented. And now we are able to implement any changes on our own with the new customization settings in Chrome River.
Our accounting software feeds information into Chrome River, which avoids the need for manual updates in Chrome. That is extremely helpful and time saving.
Chrome River has been really easy for our end users to learn. The policies set in place give the user explanations when they don't enter expenses in correctly. This helps avoid phone calls for help and saves time. The mobile app is great especially for our credit card users. They can keep track of their expenses and upload receipts when they are out which avoids lost receipts. Approving expenses is a breeze because everything is set up so you can see which GL account was entered, dates, receipts, and descriptions all on one page.
I think support could be better, before Emburse took over we were able to use the dashboard to help with issues, which has been down for months now. We had a point person who would help up with issues and now we just get whoever. Also, when we need help for something it seems like we are being sold something instead of being helped. Every change now costs money even if it is an issue with the software which I don't feel should be a charge to the client.
If you are entering your expenses manually, Chrome River would be extremely helpful. It saves so much time and is so easy to use and learn.