Item: Emburse Chrome River
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use Chrome River for expense reimbursements and credit card reconciliation. It is used by the whole firm, mostly by assistants who proxy in for their attorneys. The problems this addresses is each individual is able to enter and submit their own expenses which eliminates the need for check requests and manual entries by accounting.

Pros and Cons

Reporting
Tracking expenses

Expense Mapping - it could be more streamlined.
Configuration is confusing

Return on Investment

Time saver - expense reports take 3 hours a week where they used to take entire days or more.
Money Saver- Using direct pay saves money on checks and avoids stale checks

Usability

Chrome River has been really easy for our end users to learn. The policies set in place give the user explanations when they don't enter expenses in correctly. This helps avoid phone calls for help and saves time. The mobile app is great especially for our credit card users. They can keep track of their expenses and upload receipts when they are out which avoids lost receipts. Approving expenses is a breeze because everything is set up so you can see which GL account was entered, dates, receipts, and descriptions all on one page.

Alternatives Considered

Support Rating

I think support could be better, before Emburse took over we were able to use the dashboard to help with issues, which has been down for months now. We had a point person who would help up with issues and now we just get whoever. Also, when we need help for something it seems like we are being sold something instead of being helped. Every change now costs money even if it is an issue with the software which I don't feel should be a charge to the client.

Likelihood to Recommend

If you are entering your expenses manually, Chrome River would be extremely helpful. It saves so much time and is so easy to use and learn.

2 Year Emburse Chrome River User

Overall Satisfaction with Emburse Chrome River