So many options out of the box!
October 03, 2018

So many options out of the box!

Lacey Luitjohan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with EMS Software

It is being used across the main university campus as well as part of the medical school campus. Not all departments and spaces have onboarded, but it has created a centralized location to reserve space instead of all department managed.

Pros

  • EMS is a great way to manage an event. It is very versatile and offers multiple ways to use, customize and report.
  • We use the confirmation tool to creat an initial room confirmation and then add event details as the time gets closer and send an event estimate. Post event this is the basis of the event invoice.
  • Query Builder is a great way to build custom reports and automated reports are really handy.

Cons

  • EMS is great because it allows for so many different avenues to get information into and out of the system. It can be easily customized by the system admin as well as the individual user.
  • The reporting functionality is great. A lot of canned reports and the query builder is a very user friendly way to develop custom reports. Automating the reports is also easy to schedule and modify if needed.
  • We use the confirmation tool for every reservation. We send a room confirmation to the client and then as the event gets closer, we send another confirmation that we title event estimate. After the event concludes, ems essentially turns this confirmation into the invoice.
  • EMS does not allow us to double book rooms which is our number one priority.
  • Like any tool, it has benefits and pitfalls. But the advantages far outweigh the disadvantages.
EMS is far superior as an event management and reporting tool. Archibus is a facility management/space management tool. Their room management module is ok, but their reporting is nothing compared to EMS.
From one building to multiple campuses, EMS can handle it all.
I think it is just right. There are so many ways to configure things to fit so many different business needs. Attending EMS Live (their annual conference) is a great way to meet with peer users and gain valuable insights into best practices. The ems customer service is hit or miss. As with most customer service, it depends on who answers the call as to what output you’ll get.
EMS is not an accounting system. Gross revenue can be determined easily, but net revenue is not in the scope. EMS is a great management tool. We use it as a one-stop shop for our clients they can book all aspects of their event in one location.

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