Item: Entuity
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

I have deployed and supported Entuity in over 20 companies between Europe, Middle East and Africa. Entuity's solution is unparalleled when it comes to discovering and monitoring the network equipment. Good integration capabilities to ServiceNow and BMC Remedy allow for fault detection. If you decided to integrate into Manager of Managers for the Event and Capacity Management (which I would highly recommend), your organization just got the finest network monitoring there is (written in 2019).

While it is able to discover and monitor the server estate, if you need a detailed monitoring of what is happening in the server, you may need to deploy a dedicated server solution.

But if the basic information, up/down and port availability is enough to begin with (which it usually is!), Entuity has got you covered.

TL;DR - excellent network monitoring with a very good netflow analyzer.

Pros and Cons

Exceptional network discovery and mapping.
Great CMDB integration capabilities.
Good event management integrations.

Detailed server monitoring.
Detailed storage monitoring.

Return on Investment

Reconciling multiple tools (netflow, configuration, monitoring and discovery) into one tool simplified the support agreement.
Root cause analysis (RCA) time has been greatly reduced thanks to having all information in a single interface.
Security of the network devices has improved thanks to the discovery provided by Entuity.

Alternatives Considered

SolarWinds Netflow Traffic Analyzer, SolarWinds Network Bandwidth Analyzer, SolarWinds Network Configuration Manager and SolarWinds Network Device Monitor

The list above shows you some of the products that Entuity replaces.

The good product and excellent support behind it make it a better choice from the admin's and EA's perspective. My customers have praised the short learning curve and the swift and professional support staff. From my own experience I can tell that this product is delivered with one of the finest sets of documentation I have ever seen.

Support Rating

Entuity support has always been quick to respond and the majority of the calls I had were resolved on the first call. In addition, the product documentation is easy to read and goes into great detail of how the product works. This is probably a reason why a support call is literally the last call for Entuity (no pun intended).

Key Insights

Do you think Entuity delivers good value for the price?

Yes

Are you happy with Entuity's feature set?

Yes

Did Entuity live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Entuity go as expected?

Yes

Would you buy Entuity again?

Yes

Likelihood to Recommend

I think that if your organization is network-oriented (such as telecom or ISP) deploying Entuity should be considered a mandatory step. Big organizations will benefit from the ITSM (ticketing, monitoring and CMDB) integrations.

However, if your goal is to ensure that the server layer is monitored in great level (process and service monitoring, log parsing etc.) then Entuity will not suit your needs.

A tremendous Network Monitoring solution

Overall Satisfaction with Entuity