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MyChart - helping me do my part
January 10, 2022

MyChart - helping me do my part

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Epic MyChart

We primarily use Epic MyChart to store, analyze, and manage patient data and care. We also use it to communicate with patients and facilitate care (e.g. virtual visits, MyChart messages), and collect billing payments. Because many of our patients also are seen at other healthcare organizations, it's helpful to have a standard system like MyChart that they are already familiar using.
  • Collecting payments for bills
  • Providing patient data for analysis
  • Continuous updates of their UI
  • Integrating different tools like virtual visits, SmartExam
  • Better user experience - it's most helpful for those that are digitally savvy. Patients that struggle with tech have a hard time with things like Pre-Checkin.
  • Not customizable. Very hard to customize the solution to our organization's needs while ensuring upgrades are still possible.
  • Not able to use facial recognition to log in as a patient/user.
  • Patient data storage
  • Patient communication
  • Billing and payment
  • Positive ROI
  • Easier to analyze patient demographics
  • Saves time for medical assistants needing to check patients in
More market share, so people are more used to Epic MyChart.

Do you think Epic MyChart delivers good value for the price?

Yes

Are you happy with Epic MyChart's feature set?

Yes

Did Epic MyChart live up to sales and marketing promises?

No

Did implementation of Epic MyChart go as expected?

Yes

Would you buy Epic MyChart again?

Yes

MyChart is well suited for large organizations where patients often receive care in a few places. It coordinates the information across organizations well, and patients can learn how to use the UI and be comfortable with it even if they're receiving care at a different clinic. It is less appropriate for clinics or healthcare organizations where many customizations are required, such as services provided. It also requires a lot of training and re-training of staff when updates are rolled out.