A Worthwhile Investment
September 15, 2018
A Worthwhile Investment
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ETO by Social Solutions
We use ETO across our organization in programs, which include after-school programs for children and youth; day center and compassionate care services as well as short- and long-term residential programs for homeless adults; and support services for community members on the brink of homelessness. ETO allows us to track our outputs, like nights of shelter and class attendance. We also use it for Case Management and for evaluation of outcomes, like progression on the self-sufficiency matrix and employment obtained. ETO allows us to monitor progress of individual clients and aggregate progress of the organization.
- We are able to customize ETO to fit our program design and performance priorities.
- ETO was originally designed by professionals in social service so it fits a social service model very well without any challenges involved in retrofitting a sales tool for a social service setting.
- Over the years ETO has grown and improved from a software standpoint. They have partnerships with top-quality companies, like aws, so we have confidence in the software and the network--top-shelf.
- ETO uses Web Intelligence from SAP for reporting. It is a high quality and powerful reporting tool. We can customize our own reports and queries.
- Technology develops very quickly. Newer apps tend to have a sleeker, more modern feel than you get with ETO.
- Sometimes recording touchpoints in ETO can involve more clicks than we want.
- Full functionality is available on Internet Explorer only. While there has been an attempt towards browser neutrality and while for most users other browsers meet their needs, Internet Explorer remains the only reliable option for complete access to all features of ETO.
- ETO gives us access to our data in ways that would have been impossible before we started using it. It comes with not an insignificant expense, but it is a worthwhile investment.
- It allows us to pull aggregate numbers about services we've offered and progress made by our clients.
- It also allows us to research more obscure requests for data that interest an individual donor, like how many people have benefited from the donation of beds at these two specific locations.
- We continue to deepen our use of ETO to help us identify important trends in our programs, such as the average length of time spent in one phase of our program before advancing to the next phase.