Overall Satisfaction with ETO by Social Solutions
We currently manage client data within ETO across several programs in the commission. We are in the process of building out a new system to meet out federal reporting requirements.
- I like the dashboard.
- The new touch points, but haven't had much of a chance to use them.
- Reporting.
- The ability to have assessments on one page as opposed to separate tabs.
- It allows us to quickly respond to data requests from the city.
- It improves the supervisory process.
- It's very time consuming up front.
- Our less tech-savvy staff are helped by the workflows and it keeps them on track.
We had an internally developed database. ETO, by far, is a more stable environment to work in. I was not involved in the decision to select SS.