1. Home
  2. Quality Management System Software
  3. ETQ Reliance QMS Reviews
  4. User Review of ETQ Reliance QMS
ETQ and Integrated Management System Solution
April 09, 2020

ETQ and Integrated Management System Solution

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ETQ Reliance

ETQ is a perfect solution for our Integrated Management Systems. We are ISO certified for Quality 9001, Food Safety 22002-1, Safety 45001 and Environmental 14001. It allows us to manage all of our requirements seamlessly and links from one module to another. It's a solution for not only document control, task management, safety reporting, on hold/non-compliance tracking, etc., but is completely customizable to our business needs.
  • Document control: love the workflow process.
  • On hold non-conformance Management: easy to pull up new and old information seamlessly and link it to meetings.
  • Meetings: allows us to have great traceability of meeting minutes with attached information—auditors love it!
  • Safety reporting: workflow makes it seamless to send from one person to the next while tracking each part of the process.
  • Troubleshooting: resolution takes a long time and is not always conducive to our business practices.
  • Notification of patches: I would love to have an option for automatic updates like Windows so we always have the latest version.
  • We started with ETQ Verse and it was a perfect way to get everyone acclimated to the software. There are both positive and negative adjustments that had to be made with the upgrade to ETQ RELIANCE. The ROI is almost immediate, so overall it has been a great upgrade for our business.
Prior to ETQ we were using spreadsheets and shared drives and the ability to pull information was challenging. It was a very manual process done by many people. Now, it is somewhat manually input by one or two people and the retrieval of information can be done by anyone anywhere with ease.
This rating was given due to the timeliness of resolution. In the few instances we have had issues, it has been a bit of a struggle to get them resolved efficiently. The staff seems knowledgeable but in only certain ways and it hardly ever gets resolved with level 1 support.

Do you think ETQ Reliance QMS delivers good value for the price?

Yes

Are you happy with ETQ Reliance QMS's feature set?

Yes

Did ETQ Reliance QMS live up to sales and marketing promises?

Yes

Did implementation of ETQ Reliance QMS go as expected?

Yes

Would you buy ETQ Reliance QMS again?

Yes

ETQ is great for those just starting out and because of the modules, it is easy to implement one module/function at a time. It also capable of growing with you, with much more sophisticated customization available later in your journey. The trainings both on-line and in-person are great. The management staff are knowledgeable and personable. We currently use it t two of our production locations and can access each other's information with ease.