Exceed.ai delivers value and improved customer experience.
May 24, 2022
Exceed.ai delivers value and improved customer experience.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Exceed.ai
Exceed.AI has helped our company scale by providing an effective solution to manage a large volume of consumer interest. During the past two years, demand for our products and how our company conducts business has more than doubled, to a point where it would be overwhelming for our teams to adequately communicate with every customer at the timing that best suited each customer. Exceed.ai allows our team to focus on the most responsive and ready to purchase customers, while still maintaining communication and interest with those that will soon be ready to work with us. In addition, the customer experience we receive from Exceed.ai is top-tier. Their team is proactive in providing best use practices and continually reviewing our partnership in order to better optimize the platform to fit our needs.
- Sales Development
- Long-term follow up
- Post-purchase follow up
- Excellent customer service
- Better industry knowledge, especially in automotive retail
- More integrations
- Continual AI improvement
- SMS text
- Multiple communication plans
- Access for multiple users
- Reduce lost opportunities
- Increase sales team effectiveness
- Improve customer satisfaction with our communication
Exceed.ai works well for us in comparison to Conversica, as Conversica has stopped supporting automotive retail as well as in the past. I appreciate the team at exceed.ai as well, as I believe they truly care about our partnership and our success. This is a rarity in our industry.
Do you think Exceed.ai by Genesys delivers good value for the price?
Yes
Are you happy with Exceed.ai by Genesys's feature set?
Yes
Did Exceed.ai by Genesys live up to sales and marketing promises?
Yes
Did implementation of Exceed.ai by Genesys go as expected?
Yes
Would you buy Exceed.ai by Genesys again?
Yes