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Exclaimer is great for MSPs and their clients!
October 27, 2022

Exclaimer is great for MSPs and their clients!

James Wilmoth | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Software Version

Exclaimer Cloud - Signatures for Office 365

Overall Satisfaction with Exclaimer

When our clients want more professional and automated email signatures with centralized management, we scope Exclaimer for them. Then we deploy as a project, which involves cleaning up their AD since most of them sync from AD to Azure AD. We also provide training so that internal staff (usually marketing and/or HR) can handle updates to the signature templates, such as new logos or changing the color scheme, etc. We provide the monthly service and ongoing changes, if needed, of the architecture. All our clients on this system have been extremely pleased with the outcome!
  • Setup of the system.
  • Centralized management of signature templates.
  • Changes to signature templates.
  • Integration with AD/Azure AD.
  • None at this time.
  • Created client trust in our recommendations (i.e. based on positive outcome).
  • Created client appreciation for helping them meet a real need (i.e. professional look to their clients).
  • Created client empowerment by giving them a solution they can partially manage on their own for day-to-day changes (i.e., self-managing their signature templates).
  • Decreased our own service ticket time due to clients being able to self-manage the day-to-day and only rely on us for backend/architecture management.
We have only used creation for different departments and individuals. This has been easy to facilitate.

Do you think Exclaimer delivers good value for the price?

Yes

Are you happy with Exclaimer's feature set?

Yes

Did Exclaimer live up to sales and marketing promises?

Yes

Did implementation of Exclaimer go as expected?

Yes

Would you buy Exclaimer again?

Yes

My experience is limited to the MSP portal which provides oversight of multiple clients' Exclaimer portals. I also have experience in setting up the clients' specific portals/services, integrating these with 365, etc. We have also had to deal with odd things such as repurposing specific AD properties, like Pager, for other phone number use cases.

Using Exclaimer

The deployment experience is easy and well documented. The template creation is very easy, even to the degree that we can train our clients' internal staff to self-manage.