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EZ Texting is user friendly and the customer service is top notch!
November 16, 2019

EZ Texting is user friendly and the customer service is top notch!

Erin Poe | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with EZ Texting

EZ Texting is used as a mass text message system to send our customers promos, coupons, information about sales, etc.
  • Scheduling texts
  • Allows you to put a web URL in messages
  • Messages don't have to sit in a waiting queue for a text to go out
  • Allowing images to be attached to texts
  • EZ Texting must allow all emojis to be used!! Businesses rely on this to capture an audience and to keep the audience's attention. This is my NUMBER ONE complaint
  • More room in the subject line
  • We haven't seen enough ROI to keep it around. We hope we start to see one soon so we can keep the service.
  • We do like that it is immediate communication with customers.
I am very pleased with EZ Texting customer service. They have always been very helpful. I'd like there to be more knowledge on how to help set up a website pop-up with an opt-in and a bounce-back discount code. I haven't found a web developer yet that can figure it out.
Immediate customer communication allows for immediate customer attention to our products.
There is someone that always picks up the phone which is very hard to find these days.
Since emojis are not allowed- pictures are EVERYTHING to us. They help to capture an audience quicker versus them ignoring a text
We do but the benefits we have not seen yet. Still looking to capture a wider audience. A website opt in would help.
Well suited for mass marketing, but less appropriate because it doesn't allow customers to text back. There should be an app where customers can reply back and it comes to the business through an app and an email.