Fundamentals are excellent, but lacks some refined polish
April 04, 2018

Fundamentals are excellent, but lacks some refined polish

Jeremy Cowles | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Factiva

Factiva is being used by our Insight and Research departments as a content sourcing tool to fulfil client briefs and as a research tool to help us with our own marketing efforts, such as thought leadership pieces, sector reviews or to provide source material for opinion pieces. In these instances it helps address both an immediate client need but also acts as a very useful resource for answering ad-hoc requirements in house.
  • Factiva has some quality news sources within its database. You know it's a robust, reliable and trustworthy source of content.
  • The Boolean logic search engine can seem a little daunting at first, but it is a very powerful tool to help you get the most out of running searches. The syntax and query structure generally follows the same as most 'keyword search' engines, but it has some quirks that you need to be aware of - operators in lower case, or running multi word / phrase searches outside of quote marks.
  • The filtering capability is simplistic but highly sophisticated. Filter content by source, region, language, company, industry and subject matter to really help hone results. The amount of back data readily available in the tool is impressive too meaning that running historical searches over large a timeframe is quick and easy.
  • Results shown include a highlighted section to indicate where keywords have matched - a nice addition to help you quickly identify the relevant bits of content you need.
  • You have the option to further tailor searches, and the ability to save individual searches for quick recall is a nice feature.
  • The tool is fast. It can handle complex searches and mine data going back years very very quickly. Most impressive
  • While the source list available is strong, there is limited if next to no social media in the tool. OK, it's Factiva, we know it doesn't do social media, but if it ran social media searches in the same way it handled news searches this would be a formidable tool for anyone to use.
  • Export functionality is good but a little restrictive. While the tool exports a multitude of formats (headlines only, headlines and full text etc) the number of records you can export in one hit is relatively small if your initial search returns 1,000s of items. This is a shame given how powerful the tool is in running queries and building a deck of results.
Each of the tools I have described share the same kind of premise: the main thing they do is source and collect media content. Then to varying degrees they run filters against this content and produce a range of data visualisations and ways of slicing the data and content. Factiva's strength lies more in the sourcing of content than in the manipulation of the results (much like the others do with more sophisticated dashboards and visual interpretations). We chose it because of the integrity of its sourcing breadth. It doesn't matter so much about the display of results because the source material you're working with isn't as dynamic as say social media.
The range of data sources, in other words media sources, is impressive in Factiva. It was one of the primary draws for us as a company to utilise the tool. As I mentioned previously, Factiva - a Dow Jones company - pulls in some of the most trusted, reliable and dependable media sources globally which in my opinion is a key strength. It's sheer breadth of content at a global level is impressive.
We tend to be single-serve users of this platform, meaning that one user will manage the tool and perhaps share with other users the saves searches and results. In my opinion I don't believe that Factiva is intended for and even geared up to affording high levels of sharing and multi-point data access. For us that's not a problem, but it may be for you. As powerful a tool as Factiva is in terms of media sourcing and searching, it is not so good at the stages that come next - data visualisation, interrogation and sharing.
A large part of our work depends on the ability to source quality media content from a breadth of dependable sources globally. This is Factiva's bread and butter: it has a very comprehensive list of 'quality' media sources such as nationals, dailies, business journals and magazines from around the world that are easily mined for the content they hold. If you're thinking about anything other than these 'traditional' media sources then Factiva probably isn't your thing. It doesn't do social media.

Factiva Feature Ratings

Customizable dashboards
2
Report Formatting Templates
1
Drill-down analysis
4
Formatting capabilities
1
Report sharing and collaboration
1
Publish to PDF
10
Report Delivery Scheduling
5
Delivery to Remote Servers
Not Rated
Pre-built visualization formats (heatmaps, scatter plots etc.)
1
Multi-User Support (named login)
10
Role-Based Security Model
Not Rated
Multiple Access Permission Levels (Create, Read, Delete)
Not Rated
Single Sign-On (SSO)
Not Rated
Responsive Design for Web Access
Not Rated
Dedicated iOS Application
Not Rated
Dedicated Android Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
REST API
Not Rated
Javascript API
Not Rated
iFrames
Not Rated
Java API
Not Rated
Themeable User Interface (UI)
Not Rated
Customizable Platform (Open Source)
Not Rated