Perfect for startups that need to balance automation with human-to-human contact
Updated August 05, 2022
Perfect for startups that need to balance automation with human-to-human contact
Score 8 out of 10
Vetted Review
Verified User
Software Version
Estate
Overall Satisfaction with Freshdesk
We use Freshdesk to manage support inquiries from our users via email, in-app messaging, and Facebook. We also use it to reach out to some of our users via outbound email. Our support inquiries usually include how to use our product, how to use our app, managing the user's account, payments, and other inquiries that need monitoring.
- Ease of use
- Automations
- Reports and analytics
- Customer service
- Improving the AI
- Faster response times
- Faster resolution times
- Excellent customer effort survey ratings
With the help of ticketing automation, we were able to delegate our redundant ticketing tasks to Freshdesk and focus on our customers. We have a consistently excellent customer effort survey rating.
We initially used HubSpot Service Hub but found it extremely lacking and only appropriate for small businesses. Freshdesk was able to help us manage our tickets prioritization and execute automation that addressed redundant tasks.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes