Awesome Freshdesk
April 06, 2023
Awesome Freshdesk
Score 10 out of 10
Vetted Review
Verified User
Software Version
Blossom
Overall Satisfaction with Freshdesk
We handled all our customer concerns through emails and used freshdesk.
- merging tickets
- showing another agent working or not
- historical data
- holding documentation
- no proper time capture is available
- you cannot keep record of time if you have taken any calls with clients
- documentation should be shown in same page not in seperate
- It made positive impact
- Or clients were very happy; they praised a lot.
- Many gave positive feedback, and because of this, we were able to handle so many tickets.
Yes, the customer retension and satisfaction was improved significantly. We are happy with this software
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes