Recommend to all who have to solve problems with customers
July 14, 2023
Recommend to all who have to solve problems with customers
Score 10 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Freshdesk
As a company with a customer service team, freshdesk is used to help organize incoming emails and live chats. Having emails turn into tickets which can be assigned to the appropriate team member is extremely helpful.
- Email to ticket conversion
- Automations
- automatic emails when submitting ticket
- when searching and wanting to go back, it does not return to previous page
- faster resolution times
- Email to customer that ticket has been received
by having automations of tickets, they can be answered faster which allows the customer to have a solution in a timely manner
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes