Freshsales is better than the rest!
February 03, 2020

Freshsales is better than the rest!

Ellie Wilkinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Freshsales

We have two use cases for Freshsales - we use it as a straightforward CRM for our sales team to manage our relationships with clients, and we also use the system as a way of maintaining our users. Our directors, sales team, telemarketers, and marketing teams all use Freshsales daily.

Pros

  • Separate leads from contacts - this ensures you build good pipelines.
  • Allows you to email marketing campaigns so you can do everything through one system.

Cons

  • The email limit is small - only 500 per user. This makes it challenging to run big campaigns.
  • It brings into the CRM any contact that is emailing your email address that is linked to the account.
  • Freshsales is cheaper and so much better than Salesforce and other CRM systems we have used.
  • It has allowed us to monitor output and, therefore, train staff in areas they have needed.
Freshsales is more cost-effective and easier to navigate than Salesforce. It also doesn’t punish you for growing from a startup to SME (Salesforce prices quadruple when you go into the next bracket of users). On top of this, the support from Freshsales is brilliant, and you can speak to someone on the phone at any time!
Freshsales works well as a CRM system with an added utility such as email marketing and leads scoring. We did use the call system on fresh as well; however, this wasn’t the most cost-effective way to work. I would use fresh to grow sales, but I wouldn’t use fresh to purely run as an email system like mail chimp (until it’s more cost-effective to up email limits)

Freshsales Feature Ratings

9.3
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
5
Interaction tracking
10
Channel / partner relationship management
10
Customer Service & Support ()
Not Rated
7.5
Lead management
10
Email marketing
5
10.0
Task management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
7.7
Custom fields
8
Custom objects
10
API for custom integration
5
10.0
Role-based user permissions
10
Single sign-on capability
10
Social CRM ()
Not Rated
Integrations with 3rd-party Software ()
Not Rated
5.0
Mobile access
5

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