Freshservice is a great tool for ticketing
March 31, 2023
Freshservice is a great tool for ticketing
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
Phone call and incoming email tracking system. We use it to track customer requests.
- Can classify tickets based on predefined workflows
- Can use to track emails, attachments, pictures
- Support is quick to reply
- Adding canned time fields
- Easier reporting tools
- Fresh keeps my employees (agents) on top of their tasks
- The due date and timing built in is nice for SLA's and keeping staff on task
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshservice go as expected?
I wasn't involved with the implementation phase
Would you buy Freshservice again?
Yes