1. Home
  2. IT Service Management (ITSM) Tools
  3. Freshservice Reviews
  4. User Review of Freshservice
Great Ticketing System
July 21, 2023

Great Ticketing System

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Freshservice

We use Freshservice just for its ticketing system. I can say that it works fantastic in that area. A lot of automation is possible sorting/categorizing tickets that come in. It has other functions that are available that we may expand into using in the future like hardware/software inventory management and project management.
  • Ticketing
  • Reporting
  • Admin Portal needs to be more user friendly.
  • Increased agent productivity
Freshservice provides great onboarding support.
The Freshservice support team is always pleasant to work with. They are knowledge on the product and they always provide excellent instructions and quick responses.
N/A

Do you think Freshservice delivers good value for the price?

Yes

Are you happy with Freshservice's feature set?

Yes

Did Freshservice live up to sales and marketing promises?

Yes

Did implementation of Freshservice go as expected?

Yes

Would you buy Freshservice again?

Yes

It is well suited for ticket creation and keeping track of past fixes for future use.

Freshservice Feature Ratings

Incident and problem management
8.0
Organize and prioritize service tickets
8
Expert directory
8
Service restoration
8
Self-service tools
8
Subscription-based notifications
8
ITSM collaboration and documentation
8
ITSM reports and dashboards
8
ITSM asset management ()
Not Rated
Change management
8.0
Change requests repository
8
Change calendar
8
Service-level management
8