Easy to implement, changed helpdesk reputation for the better

We use leverage Freshservice as our helpdesk. It's a great option with lots of features that you can take advantage of. Not only are we accurately able to track problems and efficiently triage and fix them, a lot is done automatically. I don't manually assign tickets, I get notified many different ways when things happen, and I can post solutions in a customer portal so users can fix their problems before submitting a ticket. Freshservice ties into many other apps and has different third party apps created for it to make it easier to use and provides automation capabilities for different tasks.