Easy to implement, changed helpdesk reputation for the better
September 22, 2023
Easy to implement, changed helpdesk reputation for the better
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
We use leverage Freshservice as our helpdesk. It's a great option with lots of features that you can take advantage of. Not only are we accurately able to track problems and efficiently triage and fix them, a lot is done automatically. I don't manually assign tickets, I get notified many different ways when things happen, and I can post solutions in a customer portal so users can fix their problems before submitting a ticket. Freshservice ties into many other apps and has different third party apps created for it to make it easier to use and provides automation capabilities for different tasks.
- Automation
- Analytics
- Documentation
- More features at cheaper prices
- Faster ticket responses and triaging
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes