Positive experience with Genesys.
June 21, 2023
Positive experience with Genesys.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Genesys Cloud CX is a very mature solution versus Amazon COnnect. The business problems which are addressed are to provide a high-quality omnichannel solution to drive our business.
- Voice Quality.
- Easy to enable users.
- Quick build via Architect.
- The Architect could be more seamless to use.
- Policy maintenance should be easier.
- We have improved customer experience.
Easy to use and provides centralized call data.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes