CX Review.
June 21, 2023
CX Review.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
We were able to migrate to the Cloud platform from our sunsetting system. This provided us with new features and the consolidation of multiple supervisor/agent apps into one interface.
- Ease of use of an architect.
- Performance and reporting.
- Schedule/schedule groups need to be streamlined.
- Architect tends to clear the filter when looking at call flows.
- Ability to alphabetize tasks in architect calls flows.
- We were able to sunset our existing platform and free up multiple racks of hardware in two data centers.
I use the cloud developer forum frequently to research similar problems and look for resolutions.
We are just starting to get into AI. It is too early for me to comment.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes