Tool for growth
Updated August 03, 2023
Tool for growth
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Contact Center solutions. Connecting us to our customers efficiently. 90+ Genesys Cloud CX orgs.
- Public resource database (resource center)
- Rolling releases
- Ideas lab
- Easy UI administration
- Back office QA
- Better easy to use reporting and analytics
- Automatic and rolling topic mining
- Product consoldation
- Operational efficiency
- Lower cost model from previous on prem solutions
Important in continued product consolidation.
Easy to scale and implement for multiple customers.
Agility in pricing and tools available.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes