Overall Satisfaction with Genesys Cloud (formerly PureCloud)
Genesys Cloud is highly reliable, consistent and user friendly. A complete and diverse tool that allows the use by companies of different sizes, adapting the needs of each one. Product support always notifies us as soon as possible in case of problems, and these are addressed and reported slightly.
As I work as a Genesys Partner and support Genesys Cloud for other customers, my enterprise uses Genesys Cloud to demonstrate how it works, and benefits the customers may acquire using the product.
As I work as a Genesys Partner and support Genesys Cloud for other customers, my enterprise uses Genesys Cloud to demonstrate how it works, and benefits the customers may acquire using the product.
- Reliable.
- User friendly.
- Consistent.
- Reports.
- Allocate an AWS server in other locations to enable customer to use 100% of the product in cloud.
- Analytics.
- Trusted.
- Very user friendly.
- Small investment at start.
I use Genesys Cloud to support our customers and also demonstrate their features. In direct contact, we are informed how easy and practical it becomes to use the platform through simplistic design. In addition to the various customizations possible a click or two away, not to mention the consistency of the platform, and even in cases of error, our customers receive quick reports of the situation and forecast of repair.
This whole package with a low investment value becomes a perfect package.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
I wasn't involved with the implementation phase
Would you buy Genesys Cloud CX again?
Yes