Item: Genesys Cloud CX
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Genesys [Cloud (formerly PureCloud)] is being used throughout the organization for daily calls to clients and State and Federal agencies. It’s used for everything between speaking with clients, taking to the Agencies and being able to have multiple people connected even though they are miles away. Great instrument for any company

Pros and Cons

Makes easy checking voicemails
Great qualify on sound
Easy use of platform

The use of the number pad to integrate to the dialer on the call
Availability of devices being switched without having log out and in afterwards
Better sound for the receiver of the call

Return on Investment

Made easier the constant contact
Quicker calling process
Sustainable system

Alternatives Considered

I wasn't involved in the decision of acquiring the system. Even though I have used other phone systems in this work and others and it maintains a much more consistent sound quality and it’s easier to use.

Key Insights

Do you think Genesys Cloud CX delivers good value for the price?

Not sure

Are you happy with Genesys Cloud CX's feature set?

Yes

Did Genesys Cloud CX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Genesys Cloud CX go as expected?

Yes

Would you buy Genesys Cloud CX again?

Yes

Likelihood to Recommend

Genesys [Cloud (formerly PureCloud)] is best suited for companies that need constant calling of clients, agencies or companies and at times need to make conference calls. It makes it very easy to include additional callers and to place on hold while you contact other people. The area where Genesys [Cloud (formerly PureCloud)] need to make it a bit more user friendly is the full system format that sometimes it can be difficult if you are using multiple programs at the same time

Review of Genesys phone system from a daily user

Overall Satisfaction with Genesys Cloud (formerly PureCloud)