Complete suite for integrations
November 18, 2020
Complete suite for integrations
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- PureConnect
Overall Satisfaction with Genesys Engage (formerly PureEngage)
Genesys Engage (formerly PureEngage) is installed companywide and on a global scale. We have offices for our CC employees around the globe and have one platform to accommodate all. This has the advantage over the older solution where there was a separate solution in every region. The current solution lowers maintenance effort and costs and provides a unified customer experience in all countries.
- Flexibility to provide solutions for problems
- Integration with other applications is seamless
- User provisioning can be automated with ease
- Steep learning curve to administer and implement the system
- Routing scripts can be complex
Greater form of flexibility when it comes to integrating it with our backend systems. We were not limited by the connection specifications of the previous solution.
Do you think Genesys Multicloud CX (discontinued) delivers good value for the price?
Not sure
Are you happy with Genesys Multicloud CX (discontinued)'s feature set?
Yes
Did Genesys Multicloud CX (discontinued) live up to sales and marketing promises?
Yes
Did implementation of Genesys Multicloud CX (discontinued) go as expected?
Yes
Would you buy Genesys Multicloud CX (discontinued) again?
No