Item: Genesys Multicloud CX (discontinued)
Rating: 9
Author: Dragos Andrei Andrei

Ease of Integration

I think is a good solution, but not best on the market.

Use Cases and Deployment Scope

We use the Genesys Multicloud CX in our Contact Center for inbound/outbound voice channels for discussion with our customers. It helps us to easily keep in touch with them and have a quick discussion about the issues that customers have, and after that, provide solutions needed in a fast and user-friendly way.

Pros and Cons

Easy to use.
Can be integrated in different platforms.
Call from anywhere.

Hard to read some information in integrated version.
Logging issues.
Helps documentation.
Customization

Return on Investment

Increased productivity per person and per team.
Quick reaction time for solving issues.

Alternatives Considered

Never used before any product like Genesys.

Future Planned Uses

Integration with other platforms.
More customizable.

Key Insights

Do you think Genesys Multicloud CX (discontinued) delivers good value for the price?

Not sure

Are you happy with Genesys Multicloud CX (discontinued)'s feature set?

Yes

Did Genesys Multicloud CX (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Genesys Multicloud CX (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy Genesys Multicloud CX (discontinued) again?

Yes

Other Software Used

Salesforce Commerce Cloud

Likelihood to Recommend

The Genesys platform is suitable for easily keeping in touch with customers from any place and having discussions to provide the best solution for the issues that customers have.

My review of Genesys Multicloud CX

Overall Satisfaction with Genesys Multicloud CX (discontinued)