Genesys Review
April 04, 2019
Genesys Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureCloud
We are implementing it across all of our 70+ locations. We have about 1400 stations so far. Each office is a Physicians office and is treated uniquely as far as the attendant and ACD. It is used as a basic PBX for inbound\outbound and analog faxing primarily over PRI today. It has replaced numerous older keys and PBX systems.
- Strong ACD options and performance
- Strong system reliability
- Flexible attendant options
- Poor Reporting
- Needs more flexibility around ring groups that are non-ACD in both the administration and the attendant.
- Support is slow and difficult. SLAs needs better access to US support.