Genesys 1st Experience doesnt meet expectaions
Overall Satisfaction with Genesys PureCloud
Will be used in the Call Center for CS and Collections. It was purchased to take us from multiple platforms internally and vendor-hosted into one for Omni Channel solution that we manage.
Pros
- Like any cloud solution ease to install if equipped with right install partner
- Ability to change campagn media types
- Abiity to de sevral things " channels of communication under same platform
Cons
- Stability of product
- Better documentation of features and system functions
- Campaign managgment tool not as good as ALM
- Many promises made for features and functionality by the sales group. But many did not work as represented or are still in development
- End of development cycle so it's too early to tell
The decision made by the uneducated executive for Omnichannel components. There are better products with good history out there
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