Overall Satisfaction with Genesys PureCloud
Will be used in the Call Center for CS and Collections. It was purchased to take us from multiple platforms internally and vendor-hosted into one for Omni Channel solution that we manage.
- Like any cloud solution ease to install if equipped with right install partner
- Ability to change campagn media types
- Abiity to de sevral things " channels of communication under same platform
- Stability of product
- Better documentation of features and system functions
- Campaign managgment tool not as good as ALM
- Many promises made for features and functionality by the sales group. But many did not work as represented or are still in development
The decision made by the uneducated executive for Omnichannel components. There are better products with good history out there
If you are a small shop with limited IT personnel. I would still hire a third-party consultant not affiliated to challenge or confirm their design. I would not recommend to larger organizations with competent IT staff you should not allow business owners to be final decision-makers for this product. It should be a joint decision with Network, Telecom, and business. Do your research on similar products and challenge cost model of Cloud versus premise if you already have a decent size Server environment.