PureCloud - Great Contact Center Solution for the Majority of Customers
September 06, 2019
PureCloud - Great Contact Center Solution for the Majority of Customers
Score 8 out of 10
Vetted Review
Overall Satisfaction with Genesys PureCloud
My company resells the Genesys Cloud solution to customers who are in need of a full-contact center solution but do not want the footprint of having a lot of physical hardware on their premises to manage.
- Genesys Cloud offers companies to interface with their customers on the channel of their choice and is always being updated to include the latest and greatest technologies to further enhance the customer experience.
- Some of the newer cutting edge technologies, such as Apple Business Chat, are made available to other platforms first. With the new development strategy of building cloud-based services, PureCloud could be made to leverage these are the same time as other platforms, such as PureEngage Premise.
- Genesys Cloud offers a simplistic licensing strategy as opposed to its other Genesys counterparts. This allows customers to know exactly what they are buying, and helps them choose the appropriate level based on their needs.
My company resells both Genesys Cloud and Cisco Webex Contact Center (CJP). When comparing the two solutions, the Genesys Cloud solution has more included features, such as WFM, and is more open on its telephony interaction availability. Cisco Webex Contact Center is primarily geared towards customers who have a heavy Cisco footprint, including inbound telephony. Genesys Cloud is more universal in its support.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
I wasn't involved with the implementation phase
Would you buy Genesys Cloud CX again?
Yes