Why do Sales with Genesys Engage
Overall Satisfaction with Genesys PureEngage
We integrated it with our customers, they found in Genesys a powerful tool to accomplish the needs in the customer service, sales, or collection. Genesys can be deployed in all kinds of organizations. Flexibility with no technical limitations to integrate with third-party software is one of the key values of the Genesys Engage suite as well as the best practices and experience.
- Business cases
- Third party integration tools
- Customer experience oriented solution
- Proved how Genesys can save money
- Maturity of some features before releasing to the market and/or partners
- EOL features to be replaced at customer or partner cost
- Relationship between Genesys areas or departments (care, professional services, sales, c-level)
In our market, LATAM, Genesys has had major support to partners and customers that defined the success or not of the project in terms of implementation, TCO, and customer experience. It's not about features most of the time, features compared one by one are similar or even cost similar, but the support, best practices, and the experience can't be replaced or acquired easily.
- Integration to cognitive engines
- Machine learning to predictive routing or customer analysis behavior
- Multi channel or 360 customer view