Item: GiveSmart
Rating: 9
Author: Verified User

Overall Satisfaction with GiveSmart

Use Cases and Deployment Scope

It is currently being used by the charitable department of our organization. It is being used for several different events: one for tickets and registration and two online auctions.

Pros and Cons

Pros

Customer service.
Dashboard navigation.
Resources.

Cons

Managing contacts.
Simplifying the "start" and "end" process of the campaign.
Less strict back-end functionality (ie: changing the name of the contact person, EIN, charity, etc.).
Enhancing design functionality of an event page.
Generating tax receipts and their design.
Check out process - could be done "in bulk."
Providing clarity on reconciliation and check out process.
Providing better explanations (error messages).

Return on Investment

Improved internal efficiency.
Better organization.
Streamlined communication with donors.

Alternatives Considered

We transitioned from 501 Auctions to GiveSmart, as the company merged. GiveSmart offers a more user-friendly, customer-friendly platform. Overall, we are very happy with GiveSmart.

Usability

Support Rating

The support is timely in response an always has the solution. We also like the "queue" feature in the chat.
Our GiveSmart account representative is very helpful and timely in response.